Below FAQ are some common concerns of our customer before purchasing the Product.
If you have other questions, please just send it to lexminchelliah@gmail.com.
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- Shipping Information
- Payment Information
- Return & Refund Policy
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Shipping Information
What Shipping Methods Are Available?
LEXMINĀ® provides reliable shipping methods to ensure timely delivery, usually taking 3 to 5 days.
Is Free Shipping Available?
Free shipping is available on all prepaid orders.
Are There Shipping Charges?
Shipping charges, if applicable, are determined by the product and destination. Specific details will be provided during the checkout process.
How Can I Track the Status of My Order?
You will receive timely notifications via text, email, or other channels, providing details about the delivery partner and tracking ID.
How Can I Cancel My Order?
One of our team members will call you before sending the parcel. At that time, you can cancel the order.
What's the Cash on Delivery Policy?
For Cash on Delivery orders, payment must be made at the time of delivery. Open packages only after payment.
Payment Information
Is It Safe to Shop Online?
Absolutely. LEXMINĀ® prioritizes the security of online transactions. Feel secure using Credit Cards, Debit Cards, and net banking through our trusted payment gateways.
What Payment Methods Are Accepted?
LEXMINĀ® accepts Master/Visa credit cards, major Debit Cards, and net banking. Specific payment options will be detailed during the checkout process.
What Should I Do If My Payment Fails?
In case of a payment failure, any debited amount will be automatically reversed by the respective bank within a specified timeframe.
Return & Refund Policy
Do you provide refunds?
Yes, refunds are provided under certain conditions.
What are the conditions for a return?
Returns are accepted only if the products are unopened, unused, and in their original packaging with the seal intact. This ensures the integrity and safety of the products being resold.
What is the return policy duration?
You can return the product within 14 days from the date of purchase.
What is the return email?
Please contact us at chelliahlexmin@gmail.com for return inquiries.
What is the refund process?
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved returns will be processed as store credit or exchanges. We do not offer cash refunds.
What about return shipping?
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service.
Are there any non-returnable items?
Opened products, final sale items, and custom orders are non-returnable.
How can I initiate a return?
To start a return, please contact our customer service team at +855 69 215 757 with your order number and details of the product you wish to return.
